Privacy Policy

CC Glasshouse – Privacy Policy

Effective Date: 22/02/2025

At CC Glasshouse, we respect your privacy and are committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO"). This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website ccglasshousehk.com, including our online store, tour bookings, and donation services.

By using our website, you agree to the terms outlined in this policy.

1. Collection of Personal Data

We collect personal data only when necessary and in compliance with the PDPO. The types of personal data we collect may include:

1.1 Personal Information (Provided by You)

When you make a purchase: Name, email, shipping address, payment details.
When you book a tour: Name, email, phone number.
When you subscribe to our newsletter: Email address.
When you donate or sponsor us: Name, donation amount, payment details.
When you contact us: Email, phone number, and message details.

1.2 Automatic Collection (Website Usage Data)

When you visit our website, we may collect:

IP address and device information.
Browser type and website navigation details.
Cookies and tracking technologies (See Section 3).

2. Purpose of Data Collection

We collect your personal data for the following purposes:

✔ Processing transactions (purchases, bookings, donations).
✔ Providing customer support and responding to inquiries.
✔ Sending order confirmations and updates.
✔ Improving website performance and user experience.
✔ Sending marketing and promotional materials (with consent).
✔ Complying with Hong Kong legal and regulatory requirements.

We do not sell or trade your personal data to third parties.

3. Use of Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

✔ Remember your preferences (e.g., language, shopping cart items).
✔ Analyze website traffic and improve content.

🔹 Managing Cookies
You can disable cookies in your browser settings, but doing so may affect website functionality.

4. How We Store & Protect Your Data

We implement reasonable security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. These include:

✔ Encryption for payment transactions.
✔ Restricted access to personal data.
✔ Regular security audits.

Despite these precautions, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Disclosure of Personal Data

We may disclose your personal data only when necessary:

✔ To service providers (e.g., payment processors, delivery partners) to complete transactions.
✔ To comply with Hong Kong laws, legal processes, or government requests.
✔ To prevent fraud, cyber threats, or illegal activities.

Any third-party service providers we engage are required to handle your data in compliance with PDPO regulations.

6. Your Rights Under Hong Kong’s PDPO

Under the Personal Data (Privacy) Ordinance (PDPO), you have the right to:

✔ Access your personal data (request a copy of the data we store).
✔ Correct inaccurate or incomplete information.
✔ Opt out of marketing communications at any time.
✔ Request data deletion, unless we are legally required to retain it.

To exercise your rights, contact us at [Your Contact Email]. We will respond within a reasonable timeframe in accordance with the PDPO.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once it is no longer needed, we will securely delete, anonymize, or archive the data as per PDPO guidelines.

8. Third-Party Links & Services

Our website may contain links to third-party services (e.g. payment gateways, social media, analytics tools). These third parties operate independently, and we are not responsible for their privacy practices.

Examples include:

Stripe / PayPal (For payments).
Google Analytics (For website tracking).
Social Media Platforms (Instagram, Facebook, LinkedIn).

Please review their privacy policies before sharing any data with them.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:
✔ Changes in Hong Kong data protection laws.
✔ Updates to our business practices.
✔ New security measures or website features.

We will notify users of significant changes via website updates or email.

Last updated: 22/02/2025

10. Contact Information

If you have any questions about this Privacy Policy or your data rights, please contact us at:

📍 CC Glasshouse
📧 Email: info@greensart.org
📞 Phone: 852 68487661
🌐 Website: ccglasshousehk.com

By using our website, you acknowledge and agree to the terms in this Privacy Policy, in compliance with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO).

Thank you for supporting CC Glasshouse and our sustainability mission!